HelpdeskAdvanced
is the best solution your CSRs can have
PAT’s CRM solutions enable companies like yours to
leverage the potential of the client base while creating
strong, lasting, personal and profitable relationships with
individual customers. Our solutions enable your sales and
marketing teams to share information effortlessly, creating
a much more consistent message and more effective customer
interactions.
Pat’s solutions resolve the following issues:
Is it difficult for your customer service representatives
(CSRs) to effectively manage customers because they don’t
have easy access to the corporate knowledge base?
Would customer interactions in your company be improved
if the customer service/support and sales and marketing
teams were able to work from a single database and have
a complete picture of the customer situation for every interaction?
Automatically escalate serious or overdue requests In today’s
market competitive pressure is enormous and it is recognized
that the ability to provide outstanding customer service
is a key differentiating factor. Companies like yours need
to offer consistently high standards of service and need
to be able to track service or information requests automatically
and accurately. PAT’s help desk solutions contain highly
detailed Service Level Agreement (SLA) management tools
allowing for each request to have an assigned priority with
an expiration time which can be set up to automatically
escalate the request and/or alert an individual operator,
a service/support group or an administrator. These alerts
can be sent via the HelpdeskAdvanced system, via email or
via SMS.