Whether
yours is a small support team with only a handful of personnel,
or a large department supporting both staff within your company
and hundreds of external customers, HelpLine will provide
the facilities you need in a customized helpdesk system.
Not every company works in exactly the same way, and you
may think that an off the shelf helpdesk product cannot
fit your requirements.
Customization is the answer! With HelpLine, you can customize
each step of the process to help your support team work
more efficiently in an environment they feel comfortable
with.
At the core of your helpdesk system, you can customize
your HelpLine database to hold the information relevant
to your business. The appearance and content of the web
interface can then be customized to match your company style,
or to be appropriately targeted to different groups of customers
or support personnel. Finally, you can fully customize the
format, content and timing of notification E mails that
are sent out to your customers, your support team and your
managers