Reduce your support department's workload and increase it's efficiency with ieSupportManager helpdesk. This latest release includes ieSupportManager client/server, a web access module and a web administration module - each can be installed separately.

ieWebSupport Features

• Security login screen
• Log calls
• Call enquiry
• Knowledgebase facility with full search capabilities
• Technicians have access to extra call data and have the facility to edit and close calls
• Status screen
• New web administration software (ieWebadmin) included for setting up users and their appropriate access. Also used for deciding which issues/calls should be visible via the web front end.