KnowlixFrontline software is a powerful, easy-to-use knowledge management product for Help Desks and Customer Support centers. KnowlixFrontline lets you perform rapid, simultaneous searches of multiple knowledge bases and receive results ranked by relevance. KnowlixFrontline software integrates seamlessly with HEAT so you can find answers or create new knowledge without leaving Call Logging.

After entering a customer problem into the Call Record, simply select “perform search” to search the knowledgebase. The query is then automatically passed to KnowlixFrontline where a search is performed and results are retrieved in seconds. You can then select the best solution, post it into your Call Record, and close the call.