Web Help Desk Software
LBE Web Helpdesk is operated entirely through your web browser
and is designed to be used by both your support staff and
your customers.
Install once - use it anywhere! - Install the Web Helpdesk
on a single machine then access it from anywhere with a
web browser.
Your customers can create and monitor their own jobs, reducing
the number of calls to your support staff.
Customers are limited to updating and creating their own
Helpdesk Jobs - they can't see anyone else's data.
Your Helpdesk staff can use it on-site as well as in your
office.
Knowledge base allows customers to solve their own problems.
Easy to customize - show your own branding on every page.
LBE Web Helpdesk does all this yet still maintains a simple,
clear and easy to understand interface. Your staff will
be using it with the minimum of training.
Help Desk Software Common Features
Both our Desktop and Web Helpdesk Software share the following
features:
General:
Easy to use - minimal training required.
Adapts to your organization structure.
You can give Operators only the system privileges they need.
Easy to switch databases - so you could maintain one for
helpdesk, one for orders etc.
Custom Fields: These can be renamed by you and used to store
information that your business needs.
Tutorials guide you through basic and advanced operations.
E-mail:
Notify the operator and/or the Customer when a Job is actioned/created.
Supports most e-mail systems.
Helpdesk Jobs:
Complete Audit trail of what actions were taken and by
whom.
Manage support contracts by expiry date and/or number of
new Jobs.
Automatic escalation of Job Priority.
Transfer of jobs between operators.
Target completion dates make it easy to see problems are
dealt with in time.
Track hours and cost spent.
Categorize and Prioritize jobs.
Maintain customer, contact and Asset/Inventory details.
: Track down those 'problem machines'.
Link files to Helpdesk Jobs - useful for e.g. screen-dumps
Child Jobs - which must be completed before it is possible
to complete the 'Parent' Job.
Knowledge base makes it easy to find answers.