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Featured Reviews
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 TeamWox |
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Contains everything to provide efficient operation of your company.
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| Sage SalesLogix |
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A robust highly tailorable customer relationship management solution.
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| ServiceDesk Plus |
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A web based, easy to use help desk and asset management software.
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| QuoteWerks |
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Empowers businesses to increase their productivity and close more sales.
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| Landslide CRM |
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Manage daily workflow and stay on top of your key responsibilities and tasks.
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| Navicus |
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A complete solution for managing all of your recruiting and hiring.
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| ManageEngine ServiceDesk Plus |
ManageEngine ServiceDesk
Plus is a web based, easy to use Help Desk and Asset Management
software whose features include contract managenent, purchasing
and knowledge management functionalities. It has an ITIL
ready version too. By integrating Ticketing, Asset Tracking,
Purchasing, Contract Management and Knowledge base in
one low-cost, easy-to-use package, ServiceDesk Plus gives
you the ability to improve productivity of your IT Service
team and keep your end-users happy.
ServiceDesk Plus enables
end-users to submit tickets via an online web form or
through email. It automates several key workflow tasks
such as case routing, acknowledging requester, technician
notification and handling of SLA rules. It includes a
Solutions module that allows you to document best practices
and solutions to common problems in an online knowledge
base.
ServiceDesk Plus offers accurate inventory tracking functionality
across Windows and Linux workstations. It can also track
software licenses and let you know the number of over-utilized
or under-utilized licenses across your organization.
ServiceDesk Plus can help you maintain a complete product
catalog based on product type, that lists all assets owned
by your organization. It can generate Purchase Orders,
send them through email and keeps track of outstanding
POs & completed purchases. It also provides import
of requesters & assets from .csv files & user
satisfaction survey.
Version 7.0 adds Enhanced Active Directory Integration,
enhanced purchasing system with approver, business rules
for better request management, ability to group similar
requests and assign to queues, comprehensive custom reports,
announcement boards, enhanced list views, billing based
on time spent on request, HTML editors for solutions and
notifications, ITIL ready functionalities & more.
Incident mgmt, Problem mgmt, Change mgmt & CMDB has
been implemented with all functionalities.The Free Edition
allows a single Technician manage upto 25 Workstations.
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