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A new help desk program
that will allow you to use the increasing popular MySQL
database as the backend and it provides a web interface
utilizing PHP and HTML pages. If you have an interest in
an IT Help Desk program that has an easy to learn and use
Windows based front end and a comprehensive web interface,
My Problem Solved! may be worth a look. The combination
of MySQL and PHP is attractive to many organizations because
many web hosts provide both as part of their services.
In addition, organizations
that want to have a help desk program on their LAN can now
use a Linux based server to serve the web pages and the
database, or one server for the database and another for
the web pages.
This program, like most of my others, allows for recording,
updating and reporting on not just user support requests,
but also computer, peripheral and software inventory.
The windows application makes good use of "lookup
tables" to speed data entry. Query, Report and Spreadsheet
Wizards make getting data out as easy as was to put data
in the program. Import existing data from .csv files.
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