PatchLink
HelpDesk is a fully functional, Internet-based service desk
for internal and external ticketing and problem management.
The pre-configured workflow of HelpDesk enables your support
organization to move to production rapidly at a low, fixed
cost with guaranteed proactive responses to customers. And
because HelpDesk is entirely Internet-based, support personnel
and IT professionals in different cities or even different
countries can use it--even if no traditional network exists
between those sites.
Extended Knowledge Base
PatchLink HelpDesk is one of the only service desk solutions
available that offers an extensive knowledge base and IT
community resources such as technical forums and support
chat--all because HelpDesk is hosted at and accessed from
the PatchLink eManagement Center.
HelpDesk users may assign and remove incidents to share
with other registered members of the eManagement Center
community, dynamically maintaining the Internet's most extensive
searchable knowledge base of its kind.
LDAP Connections for Faster Performance
Lightweight Directory Access Protocol (LDAP) connections
can be used to locate organizations, individuals, and other
resources (such as files and devices) in a network, whether
on the Internet or on a corporate intranet. Use of LDAP
connections in HelpDesk provides a faster and more efficient
way for administrators to create new users and log new incidents.
