Similar to AccessAble Help Desk Professional Edition, this new program was designed for non-IT help desk or customer support. It does not allow for recording, updating or reporting on computer inventory. It was developed to allow for easily recording and updating of customer service issues.

In addition to an easy to use windows based interface, the web interface includes the ability for users or customer to create their own "accounts". Then, on subsequent visits they can track the status of their requests via browser.