| Similar to AccessAble Help
Desk Professional Edition, this new program was designed
for non-IT help desk or customer support. It does not allow
for recording, updating or reporting on computer inventory.
It was developed to allow for easily recording and updating
of customer service issues.
In addition to an easy to
use windows based interface, the web interface includes
the ability for users or customer to create their own "accounts".
Then, on subsequent visits they can track the status of
their requests via browser. |