Responsive Knowledgebase (RKB) is an exciting new product for your support desk. It's a $49 tech support tool that allows you to record solutions to tech support problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions.

When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past, and provide the customer with the solution.