Sensedesk 2002 CRM Helpdesk consists of five main folder collections: Inbox folders, Document folders, Contacts folders, Projects folders and Products folders. All collections have in a large degree the same "look and feel" and functionality. I.e. that they are divided into folders and sub-folders and most functions (sorting, grouping, opening, saving, deleting etc) can be done on all collections.

The main folder in all collections is normally a folder called "My elements", which consists of the current technicians own elements (work-orders, documents, contacts, projects and procucts). The sub-folders include a more detailed view of elements other than the current users. Links can be made between the different collections. One might want to connect a document to a work-order, or a work-order to a document, or an e-mail to a work-order, or an product item to a project. During development of Sensedesk 2002 we have tried to include all appropriate links between collections.