Configure the workflow to match your support process and work the ticket through that process. Dynamically generate action buttons that guide support reps through the defined process.

Know where very ticket stands and ensure nothing slips through the cracks. Automatically notify the customer when a ticket is closed, send an electronic survey and measure customer satisfaction. Generate reports to measure CSR productivity.

Soffront Customer Helpdesk is a part of the comprehensive customer service solution, which includes self-service (Soffront Knowledge Management), online ticket submission (Soffront Tickets), email response (Soffront Email Response) and e-Call Center (Soffront Contact Center).