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Sunrise Optima is intuitive
and exceptionally easy to use enabling calls to be logged,
tracked and managed quickly and without instruction.
Common
and known fixes to both recurring and infrequent problems
are stored to aid problem resolution.
Sunrise Optima offers comprehensive
call logging and tracking, call history trails, an on-line
Knowledge Base for context sensitive problem advice, a repository
of contact and company details and powerful analysis and
reporting capabilities to aid root cause analysis of logged
calls.
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