|
Customer Call Logging
Integrated Contact and Inventory databases
"Quick Calls" for speedy input of common problems
Extensive reporting capabilities (click here for details)
Attach files to most record types (e.g. screenshots)
Integrated and searchable KnowledgeBase for solution lookup
HTML call form for internet submissions
Full audit trail to track changes in call lifecycle
Categorise calls
Monitor third party and self adherence to service level
agreements
Marketing Campaigns
Produce form letters and e-mails using mail merge
Create web news and export files
Shipped with pre-defined campaigns & templates to get
you started
Sophisticated formula editor for effective contact targeting
Multiple contact profiling
Automated follow up reminders
Facility to update Campaigns from reminders to analyse effectiveness
Sales Opportunity Tracking
Closely monitor sales progressions and key stages
Forecast sales by product, customer, sales rep…
Analyse market position by win/loss competitor comparison
Filter opportunities by sales stage, status, priority…
Seamlessly transfer sales information to helpdesk
IT Helpdesk
Log calls via windows and web interface
Populate and update calls automatically from incoming e-mails
Integrated KnowledgeBase for solution lookup
Alerts for calls exceeding set dates/service level agreements
Full audit trail of call updates
Set Activities (sub-tasks) against calls and other records
PC Auditing & Remote Control
Can be run automatically through network login script
Collect hardware & software asset details
Full suite of management reports and graphics
Monitor disk space utilisation
Track installed software
Auto-populate SupportDesk with PC inventory details
Take remote control of audited workstation from Helpdesk
|