SysMan is a full-featured
IT helpdesk & facilities management system for organizations
that need a proven cost-effective help desk software package
that works "out of the box".
SysMan is a no-fuss solution that is easy to use, does
the job and pays for itself over and over again.
Check out SysMan's features and benefits and frequently
asked questions or download a fully working time limited
version and take it for a test drive.
Facilities:
Help Desk
central management facility for all service requests
requests are registered, allocated to support groups, scheduled
for completion, updated or closed
view closed requests, enter activities against open requests
print hard copy worksheets for any request
integrated with inventory, service contracts, knowledgebase,
escalation, alerts.
alerts and notifications via electronic mail (MAPI)
manage configuration of inventory items and sub-items
User Access
user access to open and closed service requests, requisitions,
purchase orders and inventory
empowers users and reduces workload on helpdesk and support
personnel
users report their own problems
any number of users may access the SysMan database through
the User Access module
User Support
register, update, reallocate or close calls
browse and search closed requests database
enter activities against requests
Auto Display
provides a continually refreshing display of outstanding
service requests
can be adjusted to show many different selections
runs on any SysMan helpdesk workstation
Escalation
performs call and event scheduling and escalation
periodic scanning of calls and events against parameters
user-defined escalation time frames
automatic user notification on thresholds and triggers via
electronic mail
Inventory
track hardware and software
maintain inventory item profiles
maintain product database
track service contracts
Requisitions
administration of purchase requisitions
works in conjunction with orders module
approved requisitions booked against purchase order(s)
maintain budget break-downs for proposed purchases