Free and comprehensive Help
Desk Software for tracking work orders, automatic inventory
of hardware and software, reports and queries. TrackFree help
desk software enables you to: keep track of PC configurations
and assets; manage your help desk work orders; perform reports
and user defined queries. TrackFree is a fully scalable and
Web-enabled PC management system.
Logging service requests
End users can log service requests from TrackFree’s MS
Outlook style interface or via the Web. A preview pane allows
support reps to view request details immediately.
Resolve problems quickly and efficiently
Self-help provides for a more cost effective delivery of
support services. Both end-users and support-reps can search
the Standard Solutions database for common problems, and
best practices procedures.
Support reps can also conduct a Boolean search on the historical
service requests database. In this way, knowledge is retained
as a corporate asset that remains with the company despite
of staff turnover.
Web Interface
The Web Interface allows your end users to access TrackFree
from anywhere in the world, using just an internet browser.
This eliminates the need of installing TrackFree on every
user’s computer.
Track and manage service requests
With TrackFree, nothing ‘falls through the cracks’.
TrackFree provides a rich workflow paradigm, with tools
for real-time monitoring of help desk activities. The prioritized
queuing system directs requests to the appropriate support
personnel who receive notification by alarm.
Identify recurring problems, detect trends, improve the
quality of service
Over 25 predefined “Standard Reports” provide
you with an extensive range of viewpoints for examining
the support that you deliver to your end users. These reports
can help you identify recurring problems and solve their
source, rather than continuously resolving issues.
Customizable user-defined queries
Support reps can use TrackFree’s Query Designer to
drill down for specific data that would otherwise be difficult
to discover. They can also save their custom queries and
use them on an ongoing basis.
PC hardware and software scanning
TrackFree’s Workstation Auditing Utility can automatically
and unobtrusively gather inventory data from the workstations
on your LAN. Running from a login script, it will collect
essential information in helping your support reps diagnose
PC problems and resolve them quickly.
FollowUps
When creating or updating service requests, users can schedule
automatic reminders for themselves. Support reps can also
create their own FollowUp reminders or set them for each
other.