|
Virtual Help Desk [VHD]
is the next generation light weight Call Center/Help Desk
application
that allows organizations to have one point
of contact through multiple channels: web, e-mail and phone,
enabling cost effective management and coordination of problems
as well as information requests by employees, partners and
customers.
Being fully web-based, VHD
is available to users 24x7 through the customer "self
help" module. Through it's unique cross department
integration, all requests are handled and resolved quickly
and professionally, providing improved customer satisfaction
with reduced costs.
|