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WonderDesk
is a fully automated web based help desk.
It's a Perl CGI-script
that easily installs on your website. Replace your support
email link with the WonderDesk, and say goodbye to that messy
email inbox and support requests that fall through the cracks.
The WonderDesk keeps your customers happy for many reasons.
They are notified via email each step of the way, throughout
the duration of their support request.
At any time, they can log back in and check the status
or update their support request. They can also work one
on one with the technician that is assigned to the support
request.
The best part of the WonderDesk, is the many features for
the admins and technicians. There are too many features
to mention here, so in summary: Complete organization for
your company (whether there is one employee or thousands),
designed for the Internet or Intranet (log in and continue
working from anywhere in the world), allows you to hire
remote technicians, automatic notification to the technicians
via email or pager, efficient point and click interface,
fully searchable database including customer history, tons
of statistics, and much more... |