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ACCPAC CRM

ACCPAC CRM provides applications to organisations that need to identify and sell to prospects efficiently and provide excellence in customer service to existing clients. The applications provide these tools to allow marketing, sales and service personnel to manage all interactions with prospects, customers and partners. It is completely Internet and WAP enabled, providing users access anytime, anywhere via a Web browser or wireless device. ACCPAC CRM integrates with ACCPAC Advantage Series 5.0 and Pro Series 7.0 "out-of-the-box" providing authorized CRM users efficient access to vital customer, partner and related transactional data.

In today’s highly competitive global marketplace, customer loyalty is a key element of business success. Businesses looking to increase profitability must focus on increasing customer satisfaction and retention while reducing unnecessary expenses.

The challenge lies in building and retaining customer loyalty in the modern economy, where shopping around has never been so fast and easy. The Internet allows companies to keep customers’ more informed, resulting in increased expectation levels, making it far more difficult to keep them loyal. Previously, companies with deep pockets held a decisive business advantage with the ability to reach more people at greater distances, and at reduced costs. The Internet, and other dramatic technological breakthroughs have created opportunities for small and mid-market businesses to reach out to those same prospects. Companies today must find creative ways to increase customer satisfaction, and the value of the relationship they provide to the client without increasing costs

Truly customer-centric organizations attempt to ensure that customers have a consistent, satisfying, and personalized experience when interacting with the organization. Regardless of whether they are dealing with representatives from sales, customer care, support, or how they choose to interact with you- face-to-face, by phone, or online through the web or email.

Further complicating this business practice is that the tremendous information gathered by modern organisations is scattered across multiple databases in different internal functional organisations such as marketing, customer support, sales, accounting and operations. As a result, most organisations have large quantities of information gathered, but its value is only minimally realised because employees don’t have access to all the information needed to provide superior service. ACCPAC CRM, part of the ACCPAC suite of end-to-end e-business management solutions, provides small and medium sized businesses a single portal to all customer information in a single place, while making the information easily accessible to everyone who requires access from the desktop, the Internet, or wireless device. ACCPAC CRM ensures that customers will have a personalised, consistent, and satisfying experience in every contact they have with the company-regardless of where they touch the company or what means of communication they use.

The result is increased customer satisfaction, loyalty and dramatic increases in organisational efficiency, resulting in higher revenues and lower costs.

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