Until now, building a personal relationship with prospects through online channels was only a dream. ProficientInteraction empowers companies to proactively interact with prospects that have been selected through ProficientEngagement.

ProficientInteraction provides powerful tools that agents need to successfully interact with website visitors, including real-time chat, true collaborative browsing and telephony integration. These features used together or on their own, create an environment that allows the agent to personalize the sales process for each customer, depending upon their prospect's needs.